FAQ
This page contains all the important information you should know before making your purchase and answers frequently asked questions.
Contents:
Frequently Asked Questions
Why is there discoloration on my shirt?
When unpacking a new shirt or hoodie, you might notice a vinegar-like smell or an off-white residue. Don’t worry, that’s not unusual - it’s from a fixation agent applied during the printing process, and it’s not permanent.
Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.
The solution is simply to wash the garment! Neither the residue nor the smell is permanent, and both should go away after one wash.
How long does delivery take?
It takes 2-7 business days to print apparel products and 2-5 business days for non-apparel products. Once they're printed products will be shipped. 97% of products are shipped within 5 business days and more than half of products are shipped within 3 business days or less.
The table below lists the expected delivery times.
| TO | BASIC |
EXPEDITED |
|---|---|---|
| USA |
3-5 business days via USPS 3-8 business days via FedEx SmartPost |
1-3 business days via FedEx |
|
International from Europe |
5-10 business days to Europe |
1-5 business days via FedEx |
| Canada | 5-10 business days without tracking | 1-5 business days via FedEx |
| Australia | 5-10 business days without tracking | 1-5 business days via FedEx |
| International from USA | 5-20 business days without tracking | 1-5 business days via FedEx |
What is your refund policy?
Since our products are printed on demand we can't offer refunds at this stage. If your product is damaged when you receive it please contact us at admin@artlinesdesign.com as soon as possible including pictures of the damaged goods.
Can I exchange my order after receiving it?
Because of the huge selection of cars and products and sizes Artlines Design operates using print on demand. It would be impossible for us to have an inventory of every product which is why every order is made the moment you purchase it. Therefore unfortunately size or product exchanges are not possible.
Can I cancel or change my order?
It's possible you change your mind after placing an order. If this is the case, please contact us at admin@artlinesdesign.com as quickly as possible, when an order is fulfilled it cannot be canceled or changed.
How can I unsubscribe from the newsletter?
To unsubscribe you can either click on the unsubscribe link in our e-mails or contact us at admin@artlinesdesign.com and include your full e-mail address and you will be taken out of our newsletter.
Product information
Before making your purchase of a minimal car product, it is a good idea to check out the specifications of each product. So here is an overview of the products I offer.
Hand-stretched on a poly-cotton blend canvas with a matte finish coating.
• Fade-resistant
• 20.5 mil-thick poly-cotton blend canvas
• Hand-stretched
• Hand-glued solid wood stretcher bars
• Matte finish coating
High quality paper, with a partly glossy, partly matte finish.
• Alder, semi-hardwood frame
• Black color
• .75” thick
• Acrylite front protector
• Hanging hardware included
Printed on thick, durable, matte paper. These posters are printed in the USA on archival, acid-free paper.
• 10 mil thick
• Slightly glossy
• Fingerprint resistant
Matte paper / Matte paper centimeters posters
Museum-quality posters printed on durable, archival paper.
Bella + Canvas Triblend 3413
The tri-blend fabric creates a vintage, fitted look. And extreme durability makes this t-shirt withstand repeated washings and still remain super comfortable.
• Tri-blend construction (50% polyester/25% combed ring-spun cotton/25% rayon)
• 40 singles thread weight
• Comfortable and durable
• Contemporary fit
• Lightweight
Size guide (inches)
| S | M | L | XL | 2XL | |
| Length | 28 | 29 | 30 | 31 | 32 |
| Width | 18 | 20 | 22 | 24 | 26 |
Size guide (centimeters)
| S | M | L | XL | 2XL | |
| Length | 71 | 74 | 76 | 79 | 81 |
| Width | 46 | 51 | 56 | 61 | 66 |
Bella + Canvas 3001
This t-shirt is everything you've dreamed of and more. It feels soft and lightweight, with the right amount of stretch. It's comfortable and flattering for both men and women.
• 100% combed and ring-spun cotton (Heather colors contain polyester)
• Ash color is 99% combed and ring-spun cotton, 1% polyester
• Heather colors are 52% combed and ring-spun cotton, 48% polyester
• Athletic and Black Heather are 90% combed and ring-spun cotton, 10% polyester
• Heather Prism colors are 99% combed and ring-spun cotton, 1% polyester
• Fabric weight: 4.2 oz (142 g/m2)
• Pre-shrunk fabric
• Shoulder-to-shoulder taping
• Side-seamed
Size guide
| In | XS | S | M | L | XL | 2XL | 3XL | 4XL |
| Length | 27 | 28 | 29 | 30 | 31 | 32 | 33 | 34 |
| Width | 16 ½ | 18 | 20 | 22 | 24 | 26 | 28 | 30 |
Quality assurance to withstand heat in the microwave and put it through the dishwasher as many times as you like, the quality will not be altered.
• Ceramic
• Dishwasher safe
• Microwave safe
• White, glossy
• Made in the USA
These stickers are printed on durable, high opacity adhesive vinyl which makes them perfect for regular use, as well as for covering other stickers or paint. The high-quality vinyl ensures there are no bubbles when applying the stickers, and the stickers can be used both indoors and outdoors.
• High opacity film that’s impossible to see through
• Fast and easy bubble-free application
• Durable vinyl, perfect for indoor and outdoor use
• 95µ density
Don't forget to clean the surface before applying the sticker.
Size guide
| 5.5X5.5 | |
| Height (inches) | 5 ½ |
| Width (inches) | 5 ½ |
| 5.5X5.5 | |
| Height (cm) | 14 |
| Width (cm) | 14 |